Area 1
Financial review
Start with the year in whole. Read the program’s financial statements the way you read your store’s: what came in as premium, what went out as claims and fees, what earned into income, and what the net position is now. The question is simple and worth asking every year: is this program building value the way it is supposed to?
Model the economics on your own numbers.
Area 2
Claims review
Claims are the largest cost, so a year of claims tells you more than any projection. Look at the loss experience, how it trended, whether any product line ran hotter than expected, and how disputes were handled. The goal is to understand the pattern, not to react to a single month.
Area 3
Reserve review
Review how reserves developed over the year: what is earned, what remains unearned, and whether the reserve is keeping pace with the book. Reserves are the buffer between a good year and a bad one, so understanding how they moved is central to reading the program’s health.
How reserves earn and are held.
Area 4
Reporting review
Step back and assess the reporting itself. Over the past year, did statements arrive on schedule, show a clear net position, and let you understand performance without a translator? If you struggled to read your own program, that is a finding worth raising.
What strong reporting shows.
Area 5
Fee review
Re-examine every fee against what it delivered. Fees are easy to forget once a program is running, and they quietly decide how much underwriting profit reaches you. Confirm the schedule has not changed unexpectedly and that each fee still maps to real value.
How fees affect net premium.
Area 6
Investment review
Where reserves are invested, review how those assets performed and whether the approach still matches your tolerance for risk and need for liquidity. Investment return on reserve capital is a real part of the program’s result, and it deserves a deliberate look each year.
Reserves and investments.
Area 7
Product review
Revisit the product mix. Which lines drove premium, which drove claims, and does the current mix still fit your store and your goals? Product decisions made a year ago may deserve adjustment in light of a year of real experience.
How product selection affects results.
Area 8
Compliance review
Confirm the program stayed inside the lines: filings made, elections maintained, and any regulatory or state changes accounted for. This is a coordination point with your own tax and legal advisors, not a substitute for them.
Area 9
Technology review
Assess how well you could access data over the year. Did the portal or reporting feed give you and your advisors what you needed, when you needed it? Access gaps that seemed minor month to month can add up to a year of guessing.
Area 10
Communication review
Review the relationship itself. Was the administrator responsive and proactive, or did you only hear from them when something went wrong? A year is enough evidence to judge whether communication met the standard you expected.
Area 11
Training review
Consider whether your team stayed fluent in the products and procedures over the year, and whether the support you received kept pace with turnover and new hires. A program performs only as well as the people running the products understand them.
Area 12
Strategic planning
Close the review by looking forward. Given a full year of real data, what should next year look like? Consider growth, added rooftops, changes to product mix, distribution decisions, and where the program sits relative to succession and long-term goals.
Reinsurance, wealth, and succession.